Frequently Asked Questions
Everything you need to know about shopping with Frank And Oak.
What is the Frank And Oak return policy?
We offer a 15-day return policy from the date your order is shipped. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like underwear and face masks are final sale.
How do I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Does Frank And Oak offer international shipping?
Yes, we currently ship to over 40 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How can I ensure I am ordering the right size?
We provide a comprehensive size guide on every product page. We recommend taking your measurements and comparing them to our charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What sustainable materials do you use in your clothing?
Sustainability is at our core. We use eco-friendly materials such as organic cotton, recycled polyester, and TENCELâ„¢ Lyocell, and we prioritize low-impact dyeing processes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options through Sezzle for flexible installments.